Owner Operator – Privacy Policy

Last Updated: August 04, 2025

Effective for: All Truckers using the Truck2Fleet mobile or web platform.

1. What Information We Collect & Why

We collect various categories of information from truckers to support app functionality, service delivery, and legal compliance.

We collect your full name to verify your identity, which is used within your profile and dispatcher proposals. Your email address is required for communication, login, and verification purposes, and it’s used in the account creation and support sections. We also collect your phone number to enable verification, in-app calling, and texting features. This number plays a role in communication and the proposal process.

If you provide your MC/DOT Number, it’s used for FMCSA verification to ensure that only registered carriers access the app. This data is applied during onboarding and within dispatcher matching. In case you operate under a business name, we may collect your company or business name, which is used to display in your profile accordingly.

Your trip entries help manage your load history and allow for accurate bookkeeping and IFTA estimation. These are utilized in the trip management and IFTA modules. We also store your documents, including Rate Cons, BOLs, and receipts, for record-keeping and compliance support; these are organized within the Document Vault and Trip Logs.

To help with planning and timely reminders, we use your events and calendar inputs, which are shown in the Event Calendar Tab. Additionally, we collect expense entries for internal bookkeeping, tax reporting, and performance tracking. These entries are logged in the Expense Tracker.

When enabled, your location is optionally collected to assist with mileage tracking for IFTA purposes and to support upcoming GPS-based features. This data appears in the IFTA tab and shift logs.

Your dispatcher proposals and connections are also recorded to show active dispatcher relationships and monitor engagement. This data is used in matchmaking features and reporting. Similarly, we collect in-app communication logs to maintain a history of calls and texts, which supports billing accuracy and basic dispute resolution.

Lastly, we gather device and app information such as crash reports and usage data. This helps us debug issues and improve the user experience. These insights are processed using internal app monitoring tools.

2. How We Protect Your Data

We implement industry-standard security measures. Despite our best efforts, no method of electronic storage or transmission is 100% secure. In the rare case of data loss, theft, or breach — Truck2Fleet, its affiliates, and developers shall not be held responsible for any resulting damages, direct or indirect. Use of this app implies full acknowledgment and acceptance of this limitation.

• Cloudflare is used for DNS protection, DDoS prevention, and SSL encryption during transmission.
• All APIs and data storage services are secured via HTTPS.
• Data is stored on secure, access-controlled cloud servers.
• Access to personal data is restricted to authorized personnel only.

3. Data Sharing & Disclosure

• With dispatchers, when you actively send a proposal or establish a connection.
• With service providers (Agora, Twilio alternatives, Firebase) for core services.
• When required by legal authorities.
• Internally for performance monitoring and business analytics.
• SDKs and analytics tools collect anonymized session data and crash logs only.

4. Your Rights & Choices

• Edit or update most personal data from your profile.
• Delete trip or event data unless needed for compliance.
• Request full account or data deletion via email.

5. IFTA & Compliance Notice

Truck2Fleet provides estimated IFTA mileage reports using Google Maps & Google APIs. We do not guarantee legal compliance. The tool is assistive only. All entries are based on user input or route estimation.

6. Retention & Deletion Policy

• Data is retained as long as the account is active or for up to 7 years for tax compliance.
• Anonymized inactive data may be stored for fraud prevention.
• Deletion requests can be sent to dev@truck2fleet.com.

7. Changes to This Policy

All major updates will be shared in-app or on the portal. Continued use of the app confirms acceptance.

8. App Permissions & Why We Need Them

Truck2Fleet requests certain permissions on your device to support critical app features. Access to your location is optional and is used to estimate IFTA mileage and improve trip routing. We request storage access to allow users to upload essential documents like Rate Cons, BOLs, and receipts. The app uses the microphone for in-app voice calling functionality, enabling secure communication between truckers and dispatchers.

We ask for permission related to phone and contacts solely to initiate in-app calls. The app does not access or store your contact list. Notification access is used to send timely reminders and dispatcher alerts.

9. Contact Us

📧 support@truck2fleet.com

🌐 www.truck2fleet.com

Manager / Dispatcher – Privacy Policy

Last Updated: August 04, 2025

Effective for: All Dispatchers using the Truck2Fleet app.

1. What Information We Collect & Why

We collect various types of information from dispatchers to ensure proper app functionality, effective dispatcher–trucker matching, and compliance with basic requirements. A dispatcher’s full name is collected for profile identification and is displayed on their dispatcher profile. The email address is used for communication, login verification, and account support. The phone number is collected for identity verification and communication purposes.

We also record the dispatcher’s username, country, and experience to improve profile completeness. In-app interactions, calls, and texts are logged for support and dispute prevention. Lastly, device and app data is collected for debugging and analytics.

2. How We Protect Your Data

• Cloudflare secures DNS and SSL encryption.
• All transmissions are protected via HTTPS.
• User data is stored on secure, access-controlled infrastructure.
• No raw payment data is stored.

Disclaimer: No data system is 100% secure. In the rare event of a breach, Truck2Fleet assumes no liability for damages. Use of the platform implies acceptance.

3. Data Sharing & Disclosure

• When you engage with a trucker, your profile becomes visible.
• When required by law enforcement.
• With Firebase, Agora, and other integrated services.
• Internally for support and analytics.

Transaction Disclaimer: Truck2Fleet does not participate in or oversee any financial or service agreements between users.

4. Your Rights & Choices

• Update your profile and credentials.
• End dispatcher-trucker relationships anytime.
• Request full account deletion (verification required).

5. Data Retention

• Data is retained while your account is active.
• Interactions may be stored for audits or monitoring.

6. Platform Permissions & Use

The app uses the microphone for in-app calling, storage for document uploads, and notifications for dispatcher alerts. Contact permission is used only to initiate calls — the app never reads or stores contacts.

7. Changes to This Policy

Updates will be communicated in-app or via email. Continued use implies acceptance.

8. Contact

📧 support@truck2fleet.com

🌐 www.truck2fleet.com